2.1 Introduction

2.2 Telephone

    2.2.1 Speaking on the Phone

2.2.2 Making Calls

2.2.3 Vocabulary

2.2.4 Phrases

2.2.5 Making a Telephone Call – Practice Conversation

Practice Exercises

2.3 Restaurant

    2.3.1 Vocabulary

2.3.2 Entertaining a Business Client at a Restaurant Practice Conversation

Practice Exercises

2.4 Railway

    2.4.1 Vocabulary

2.4.2 At the Railway Station – Practice Conversation

2.5 Flights

    2.5.1 Vocabulary

2.5.2 Booking a Flight – Practice Conversation

2.5.3 At the Check-in Counter – Practice Conversation

Practice Exercises

2.6 Hotel

    2.6.1 Vocabulary

2.6.2 Checking In – Practice Conversation

Practice Exercises

2.7 Deals

    2.7.1 Vocabulary

2.7.2 Negotiating a Deal – Practice Conversation

2.8 Office

    2.8.1 Vocabulary

Practice Exercises

    2.8.2 At the Office – Practice Conversation

Practice Exercises

2.9 Party

    2.9.1 Vocabulary

2.9.2 At the Party – Practice Conversation

Practice Exercises

2.10 Appointment

    2.10.1 Vocabulary

2.10.2 Making an Appointment – Practice Conversation

Practice Exercises

2.11 Interview

    2.11.1 Vocabulary

2.11.2 Attending an Interview – Practice Conversation

Practice Exercises

2.12 Bank

    2.12.1 Vocabulary

2.12.2 At the Bank – Practice Conversation

Practice Exercises

2.13 Dealing with Customers

    2.13.1 Vocabulary

2.13.2 Dealing with Customers – Practice Conversations

Key Takeaways

Practice Exercises